Refund policy

Refund Policy

As all of our prints are made to order, we are unable to accept returns or offer refunds unless your item arrives damaged or faulty.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Claims must be made within 14 days of delivery and must include photographic evidence of the damage or fault. Items reported without photographs cannot be processed.

To start a claim, contact us at letsdoshotsphotography@gmail.com with your order details and photos. If your claim is accepted, we'll arrange a replacement or refund and provide instructions on next steps.

Items sent back without first requesting a return will not be accepted.

Exceptions / non-returnable items We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to raise a claim for your damaged item, and once accepted, make a separate purchase for the replacement item.

Refunds We will notify you once we've reviewed your claim and photos, and let you know if a refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, please contact us at letsdoshotsphotography@gmail.com.